Contact Customer Service

CPH Customer service can be contacted via phone, online contact form or physically at the airport.


Customer Service are very busy at the moment, and as we at Copenhagen Airport support the authorities' guidelines, we take the necessary precautions, which means that our customer service is less staffed.

It can give longer response time both by telephone and in writing, but you should hear from us as soon as we can.

Contact and frequently asked questions

You can write to Customer Service, and easily find the answers you need on everything from parking to the passport control. You can find the FAQ page here.


You are welcome to contact Customer Service on phone +45 3231 3231 all weekdays from 8 am to 8 pm.

Question when you are at the airport

If you have questions when you are at the airport, you are always welcome to contact us in our information counters, which you will find before and after the security check.

Before the security check

The information desk is located in Terminal 3 next to Starbucks.
Opening hours: 6:10 a.m. to 11:00 p.m.

After the security check

The information desk is located on the main square, before Gate C.
Opening hours: 6:10 to 9:00 p.m.